FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions our customers have about shopping with us. Whether you're looking for details about placing an order, shipping, returns, or anything else, you’ll find it here. If you can’t find what you're looking for, feel free to reach out to our support team—we're happy to help!
1. How do I place an order?
To place an order, simply browse our site, add items to your cart, and proceed to checkout. You'll be asked for your shipping details and payment information. Once your order is confirmed, you’ll receive a confirmation email.
2. What payment methods do you accept?
We accept a variety of payment methods including:
Credit and Debit Cards (Visa, MasterCard, American Express)
Razor Pay
Bank Transfers (for larger purchases)
3. Can I modify or cancel my order after it’s been placed?
Once an order is confirmed, we begin processing it immediately to get it to you as soon as possible. Unfortunately, we cannot make changes or cancellations once the order is in processing. However, if you need assistance, contact us right away, and we’ll do our best to help.
4. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the carrier’s website.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location. You can view the available options during checkout.
6. What is your return policy?
We want you to be happy with your purchase! If you're not satisfied, we offer a 30-day return policy. Simply contact our support team to initiate a return. Please note that the item must be in unused, resalable condition, and you may be responsible for return shipping costs.
7. How do I apply a discount or promo code?
At checkout, you'll see a box where you can enter any promo or discount code. Simply enter your code, and the discount will be applied to your order total. Make sure the code is valid and that it hasn’t expired.
8. Is my payment information secure?
Absolutely! We use SSL encryption and follow the highest security standards to protect your payment details. Your privacy is very important to us, and we never share your information with third parties.
9. How do I contact customer support?
If you need assistance, you can reach our customer support team via:Email
Chat: Available 9 AM to 6 PM (Mon-Fri)
If you have more questions or need further assistance, don’t hesitate to get in touch! We’re here to help make your shopping experience as smooth and enjoyable as possible.